Customer Relations Executive - Premium Service & Client Satisfaction

Join Icon Jco Puchong SDN BHD as a Customer Relations Executive in the vibrant heart of Badung, Bali! This is your opportunity to shape exceptional customer experiences while working in one of Southeast Asia’s most dynamic and culturally rich regions. As a Customer Relations Executive, you’ll be the voice of our brand, ensuring every interaction with our clients is seamless, personalized, and memorable. With a focus on premium service and client satisfaction, you’ll handle inquiries, resolve issues, and build lasting relationships that drive our business growth.

At Icon Jco Puchong SDN BHD, we pride ourselves on delivering unparalleled service excellence. Our team is at the forefront of customer engagement, leveraging advanced tools like CRM systems and customer feedback platforms to enhance our service quality. If you’re passionate about creating positive customer experiences and thrive in a fast-paced, culturally diverse environment, this is the role for you.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via phone, email, and live chat, ensuring timely and efficient resolution of issues.
• Assist in the development and implementation of customer service strategies to improve satisfaction and loyalty.
• Monitor customer feedback and analyze data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Train and mentor new customer service representatives to uphold service standards.
• Stay updated with industry trends and best practices in customer relations.
• Participate in quality assurance activities to maintain and enhance service excellence.
• Contribute to the development of marketing campaigns and promotional activities to enhance customer engagement.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service or a related role, preferably in a high-volume or premium service environment.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve conflicts.
• Proficiency in English, both written and spoken, is a must.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced, culturally diverse environment.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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