Customer Service Representative (CSR) - GraPARI Padang Sidempuan

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI Padang Sidempuan team. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries, and resolving issues with a friendly and professional demeanor. This role offers a dynamic work environment, opportunities for growth, and the chance to make a significant impact on customer satisfaction.

Join GraPARI Padang Sidempuan, a leading provider of telecommunication services in the region, where you will use industry-standard tools like Zoho Desk and Salesforce to manage customer interactions efficiently. With a customer-centric approach and a commitment to excellence, you will contribute to our mission of providing reliable and high-quality services to our valued customers.

In this role, you will handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses. You will also be responsible for maintaining detailed records of customer interactions and providing regular reports to the team. This position is ideal for someone with a passion for customer service and a desire to make a difference in the telecommunication industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions using Zoho Desk and Salesforce.
• Provide regular reports on customer interactions and service performance to the team.
• Collaborate with the team to identify and implement improvements in customer service processes.
• Stay updated with industry trends and best practices in customer service.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Deliver exceptional service to customers, fostering long-term relationships and loyalty.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in using Zoho Desk and Salesforce for customer service management.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with telecommunication services and industry standards.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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