Service Desk Analyst - 3-Month Contract (Hybrid, AU Offshoring)

ConnectOS · 📍 Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
ConnectOS is seeking a skilled Service Desk Analyst to join our team on a 3-month contract basis. In this hybrid role, you will be part of our AU Offshoring team, providing exceptional IT support and ensuring smooth operations. This is a great opportunity to gain international experience while working in a dynamic and innovative environment.

📋 Tanggung Jawab Pekerjaan

Provide first-line IT support to end-users, resolving hardware, software, and network issues.,Manage and escalate service requests to the appropriate teams or vendors.,Document and track service requests, incidents, and problems using the company's IT service management tool.,Monitor and maintain the service desk performance metrics, ensuring SLAs are met.,Collaborate with internal teams to ensure seamless IT operations and support.,Stay updated with the latest IT trends and technologies to provide effective support.,Participate in continuous improvement initiatives to enhance service desk processes.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 2 years of experience in a service desk or IT support role.,Strong knowledge of ITIL framework and service management best practices.,Proficiency in using IT service management tools such as ServiceNow, Jira, or similar platforms.,Excellent communication and problem-solving skills.,Ability to work in a hybrid environment and collaborate effectively with remote teams.,Fluency in English, both written and spoken.

🛠️ Keahlian

ITIL Foundation Certificate is a plus.Experience with cloud services and virtualization technologies.Knowledge of networking concepts and protocols.Understanding of cybersecurity best practices.
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