IT Helpdesk Support Specialist (L1) - Surabaya

Mitra Informatika is seeking a motivated IT Helpdesk Support Specialist (Level 1) to join our dynamic team in Surabaya, Jawa Timur. As the first line of technical support, you will play a critical role in resolving IT issues efficiently, ensuring minimal downtime and maximizing productivity for our employees. This is an exciting opportunity to work in a growing company with a strong focus on innovation and customer satisfaction.

In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and documenting IT processes. You will work closely with the IT team to ensure smooth operations and will have the chance to develop your skills in a supportive environment. If you are passionate about technology and enjoy helping others, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Document IT processes and provide training to end-users.
• Monitor and maintain IT systems to ensure optimal performance.
• Collaborate with the IT team to implement and maintain IT solutions.
• Ensure compliance with IT policies and procedures.
• Provide technical support for remote users.
• Participate in continuous improvement initiatives to enhance IT services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1-3 years of experience in IT support or a similar role.
• Familiarity with Windows and Linux operating systems.
• Knowledge of network protocols and basic networking concepts.
• Experience with ITIL or similar frameworks is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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