Customer Service Specialist (All Channels) - Bali, Indonesia

Join KuaiKuai Tech Indonesia, a dynamic and innovative technology company, as our next Customer Service Specialist in beautiful Bali! We're looking for passionate, customer-focused professionals to deliver exceptional support across all channels and help us build a customer-centric culture. In this role, you'll handle inquiries from various sources including email, phone, live chat, and social media, ensuring every customer receives prompt, accurate, and friendly assistance. With a focus on continuous improvement and innovation, you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment.

As a Customer Service Specialist at KuaiKuai Tech Indonesia, you'll be part of a team dedicated to enhancing the customer experience. Our company is committed to providing top-notch service and support, and we believe that our employees are the key to achieving this. By joining us, you'll contribute to our mission of delivering exceptional customer service and helping our clients succeed.

If you're ready to make a difference and are passionate about customer service, we invite you to apply and be a part of our journey in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints across various channels including email, phone, live chat, and social media.
• Provide prompt, accurate, and friendly assistance to customers, ensuring their needs are met.
• Troubleshoot and resolve customer issues using our ticketing system and knowledge base.
• Monitor and improve customer service metrics to ensure high-quality support.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for customer service and a commitment to delivering exceptional support.

🛠️ Keahlian

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